Returns & Refunds
You can return any purchase from Cronas within 30 days of delivery, for any reason. Here, we clearly explain the return procedure, who covers shipping fees, and when your funds will be credited.
Conditions
Returns are accepted within 30 days of the date of physical receipt of the product. The capsule bottle must be in its original condition, completely intact, with the outer and inner security seals closed and showing no signs of tampering or damage to the original label.
Product return process
- Submit a withdrawal request to the support email address, stating your order number.
- Receive a unique Return Merchandise Authorization (RMA) code and shipping instructions to our warehouse.
- Secure placement of the product in its original protective packaging with all factory seals intact.
- Refund processed within 3-10 business days via bank transfer, following completion of the quality inspection of the returned items.
Who pays return shipping
Who covers return shipping? If the item arrived damaged, defective, or incorrect, we cover the shipping by sending a prepaid label or scheduling a courier pickup. If you simply changed your mind, return shipping costs are your responsibility. There are no additional fees from us.
Refund timing and method
When is the refund issued? Once the product passes inspection, the refund is processed within 3 business days. For cash-on-delivery orders, funds are transferred to the bank account you provide. For bank transfers, the refund is sent to the same account. The credit usually appears within 1-5 business days.
Resolution guide by case
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Dispatch of the correct product and collection of the incorrect one | None |
| Parcel lost | Replacement shipment or full refund following the carrier investigation | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the product purchase amount | Return shipping only |
Exchanges
Want to exchange your product? Follow the return process and place a new order. We will refund the original item once received. If the exchange is due to our error, the new shipment is sent at no extra cost.
Cancelling an order
You can cancel your purchase free of charge until the parcel is dispatched. Email [email protected] with your order number. If the shipment is already on its way, the standard return procedure applies.
Questions about this policy
Contact us at [email protected] or call +30 193 702 689 during Mon-Thu 08:30 - 17:15, Fri 08:30 - 16:00, Sat 09:30 - 13:15, break 13:00 - 13:30. We answer every inquiry within one business day.
- Merchant
- ΚΡΟΝΑΣ ΒΟΤΑΝΙΚΑ ΠΡΟΪΟΝΤΑ Ι.Κ.Ε.
- Registered address
- Έβανς 36, 712 01 Ηράκλειο, Ελλάδα
- [email protected]
- Phone
- +30 193 702 689
- Working hours
- Mon-Thu 08:30 - 17:15, Fri 08:30 - 16:00, Sat 09:30 - 13:15, break 13:00 - 13:30
- Registration
- ΑΦΜ: 260726066