Privacy Policy
ΚΡΟΝΑΣ ΒΟΤΑΝΙΚΑ ΠΡΟΪΟΝΤΑ Ι.Κ.Ε. ("Cronas") is responsible for processing data collected on the cronas.shop website. Here we explain clearly what data we collect, why, how long we keep it, who has access to it, and what your rights are.
Who is responsible
ΚΡΟΝΑΣ ΒΟΤΑΝΙΚΑ ΠΡΟΪΟΝΤΑ Ι.Κ.Ε., Έβανς 36, 712 01 Ηράκλειο, Ελλάδα. Privacy contact details: [email protected].
Legal framework
Your data is processed in accordance with the General Data Protection Regulation (GDPR) and relevant legislation in: Greece. In the event of any conflict between this policy and the law, the law prevails.
What we collect
When you place an order, we only request the details necessary for delivery: full name, address, email, phone number, and package contents. We do not store card details on this website. While browsing, the system logs technical data, such as IP address, browser type, and page visits, via the cookies described below.
- Identification and contact details (full name, delivery address, email address, telephone number).
- History of orders, transactions, and selected payment method.
- Technical telemetry and device recognition data (IP address, browser type, operating system).
- Communication records with customer service and any support requests.
Why we use it
- To prepare and deliver orders, as well as handle returns properly.
- To reply to your messages and keep you updated on the progress of your order.
- To ensure technical protection for the website and analyze usage statistics.
- To send offers and news, only if you have opted in, with an easy unsubscribe option in every email.
Who data is shared with
Delivery companies receive only the details needed for shipping. The payment processor receives what is required to process payment. Hosting and analytics providers process data on our behalf under contract. We never sell personal information to third parties.
The company operates exclusively in Greece, complies fully with European data protection legislation, and categorically states that it neither sells nor leases consumers' personal data to third parties.
Data retention period
Order details are retained for the period required by tax legislation and then deleted. Account data is kept until you request its deletion. Analytics data is retained for 14 months.
Your rights
In accordance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679) and Law 4624/2019, you retain the rights of access, rectification, erasure, restriction of processing, data portability, and objection, which you may exercise by contacting [email protected].
Security
The online store does not collect, process, or store payment card data, as the only available payment methods are free cash on delivery upon receipt and direct bank transfer.
Questions about this policy
Contact us at [email protected] or call +30 193 702 689 during Mon-Thu 08:30 - 17:15, Fri 08:30 - 16:00, Sat 09:30 - 13:15, break 13:00 - 13:30. We answer every inquiry within one business day.
- Merchant
- ΚΡΟΝΑΣ ΒΟΤΑΝΙΚΑ ΠΡΟΪΟΝΤΑ Ι.Κ.Ε.
- Registered address
- Έβανς 36, 712 01 Ηράκλειο, Ελλάδα
- [email protected]
- Phone
- +30 193 702 689
- Working hours
- Mon-Thu 08:30 - 17:15, Fri 08:30 - 16:00, Sat 09:30 - 13:15, break 13:00 - 13:30
- Registration
- ΑΦΜ: 260726066